Support & Help Centre
Everything you need to know about booking a session, how consultations work, cancellation policies, and how to get the most from your engagement with Consult for Excellence.
Help centre
A strategy session is a focused 60-minute consultation with a senior practitioner, delivered via Zoom or Microsoft Teams. It is structured around your specific challenge — not a scripted agenda. Before the session, you complete a brief intake form describing your situation. Your consultant reviews this and comes prepared with relevant frameworks, questions, and initial observations.
60 minutes via Zoom or Microsoft Teams. Sessions can be extended by mutual agreement if additional time is needed.
A clear diagnosis of your situation, a prioritised action plan, honest advice on risks, and a written brief summarising agreed next steps — sent within 24 hours.
A senior consultant with direct experience in your specific area. You will never be handled by a junior analyst or a generalist.
Fully remote. We work with clients across Bulgaria, the EU, and internationally. No travel required.
Consult for Excellence operates with a deliberately small, senior team. Every consultant has a minimum of 10 years of direct operational experience in their specialism — not academic or advisory experience, but hands-on experience doing the work inside real organisations.
Our lead consultant is Milena Ribarova, Founder of both Consult for Excellence and DigiTech Consult, with over 20 years of experience in banking and financial services across Eastern Europe and internationally and 10 years in IT Services. Her background spans operations management, BPM, RPA and AI implementation, customer success transformation, and enterprise automation strategy.
Supporting consultants are matched to your session based on the specific service area you select at booking. All consultants work under the same methodology: specific diagnosis before generic advice, accountability for outcomes, and honest assessment over comfortable agreement.
The more context you provide before the session, the more value you will extract from the 60 minutes. Here is what we recommend:
Within 24 hours of your session, your consultant will send a written brief covering the key points discussed, the action plan agreed, and any resources or frameworks referenced during the conversation.
There is no pressure to continue beyond the session you have booked. If further engagement is appropriate, your consultant will say so clearly and explain why — and if it is not, they will say that too.
Sessions are available in English and Bulgarian. For clients in other languages, please contact us before booking to discuss options.
We schedule sessions across all major timezones. When booking, you will see available slots in your local time. If you cannot find a suitable slot, contact us directly at info@consultforexcellence.com and we will arrange an alternative.
Booking & payments
Booking a session takes less than 5 minutes. Here is the step-by-step process:
Select the area most relevant to your challenge — AI & automation, operations excellence, customer support, customer success, or people management. Read the service description and the linked articles to confirm it matches your situation.
Choose SME (€200), mid-size (€300), or enterprise (€450). Organization size determines the session price. If you are unsure which category applies, use the number of employees and yearly turnover (revenue) as a guide: SME up to 50 employees / 1 M EUR, mid-size 50–500 employees / 1M to 5M EUR, enterprise 500+ employees / 5M+ EUR.
Describe your specific challenge, your current situation, and what you want to achieve from the session. This takes 3–5 minutes and is essential preparation for your consultant.
Select from available slots shown in your local timezone. Sessions are available Monday to Friday, typically between 08:00 and 19:00 CET, with some early morning and evening slots available for international clients.
Payment is processed at the time of booking via Stripe. All major credit and debit cards are accepted. Your booking is confirmed immediately upon successful payment, and you will receive a confirmation email with the Zoom or Teams link.
Provide in more details requested information about your activities and challenge which will help the consultant to prepare for your session with valuable insights and advise. .
Join the video call at your scheduled time. Your consultant will already have reviewed your intake form and will be ready to begin immediately. Have your data, questions, and any relevant context ready.
Choose your service area and select a time that works for you. Takes less than 5 minutes.
Session pricing is based on your organisation size. This reflects the typical complexity and scope of challenges at each scale, not a judgement on value.
Organisations with up to 50 employees. Typically founder-led or owner-managed businesses at an early or growth stage.
Organisations with 50–500 employees. Typically have established teams and processes, facing scaling or transformation challenges.
Organisations with 500+ employees, or complex multi-entity structures. Typically face regulatory, governance, or large-scale transformation challenges.
For ongoing engagements, monthly retainer and project-based pricing is available. Contact us to discuss your requirements.
All prices are exclusive of VAT. A VAT invoice is available on request for all sessions.
All payments are processed securely through Stripe, one of the world's leading payment platforms. Your card details are never stored on our servers.
Cancellation policy
We understand that business circumstances change. Our cancellation policy is designed to be fair to both clients and consultants, whose time is reserved specifically for your session.
Your account
Your Consult for Excellence account gives you access to your booking history, upcoming sessions, session briefs, and invoices — all in one place.
Click My account in the top right corner of any page. If you already have a booking with us, you can log in directly using the email address you booked with.
If you have not booked with us before, simply complete your first booking — your account is created automatically using the details from your booking. No separate sign-up step is needed.
Once logged in, you can submit your intake form if you have not done so yet, or open and edit your answers if you already submitted one — useful if your situation changes before the session. You can also see all your booked meetings, and reschedule or edit them directly from your account.
Click Lost your password? on the My account login screen and enter your email address. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive.
If you cannot access your account, contact us at info@consultforexcellence.com with the email address used at booking and we will resolve it promptly.
Get in touch
If your question is not covered in this help centre, or if you need to discuss a booking, a cancellation, or a custom engagement, contact us directly. We respond to all enquiries within one business day.
Response time
Within 1 business day
Sessions via
Zoom or
Microsoft Teams
Browse the service descriptions and read the articles linked to each one. If you are still unsure, email us and we will recommend the right starting point.