About Consult for Excellence
Consult for Excellence was created because the best business advice comes from people who have actually done the work — not from consultants reading frameworks from a slide deck. We bring 20+ years of hands-on experience in banking, finance, operations, and 10+ years in enterprise automation to every client engagement, internationally.
Our story
For two decades, Milena Ribarova worked inside worked inside organisations — banks, financial institutions, and operational functions across Europe — watching the same patterns repeat. Expensive consultants would arrive, deliver a report, and leave. The report would sit on a shelf. Nothing would change.
The problem was not the advice. The problem was that the advice was generic. It was built on frameworks rather than on the specific reality of the client's operation. Real transformation requires someone who understands your specific processes, your specific people, and your specific constraints — and who stays engaged until the change actually happens.
Consult for Excellence was built to be that kind of consultancy. Not a report factory. A decision-making partner. Every engagement is a real conversation with a real practitioner who has solved similar problems before — and who is accountable for the outcome, not just the output.
It operates as part of DigiTech Consult — a technology and automation company founded on the same conviction: that AI and automation should serve people, not replace them, and that technology without operational expertise delivers very little of lasting value.
"The businesses that succeed with transformation are not the ones with the most sophisticated technology. They are the ones with the clearest processes, the most honest diagnosis, and the most disciplined execution."
— Milena Ribarova, Founder
Part of DigiTech Consult
DigiTech Consult is an enterprise automation company with a portfolio of AI, RPA, and process automation solutions. Consult for Excellence draws on this technical depth to ensure that the strategic advice we give is grounded in what is actually buildable, deployable, and sustainable.
End-to-end AI strategy and implementation — from readiness assessment through to live deployment and optimisation.
RPA design, implementation, and governance — built on structured process analysis, not vendor-led deployments.
Automated customer interactions via AI, Viber, WhatsApp, and omnichannel platforms — reducing response times without reducing quality.
Digital contract workflows with Qualified Electronic Signatures — reducing contract cycle time from weeks to hours.
Automated Viber and WhatsApp business communication — reaching clients on the channels they actually use.
What we stand for
These are not aspirations written on a wall. They are the operating principles that shape every client engagement, every recommendation, and every decision we make.
We believe that you should do business with a company that you trust. That business growth comes from providing a good service that helps others, not from poor ethical conduct to ‘one-up’ the customer.
We know enterprises rely on mission-critical processes. We deliver advice and automation you can count on — with honest assessments, not comfortable ones.
Every project must demonstrate measurable efficiency, compliance, and customer experience gains. We are accountable for results, not just recommendations.
AI should enable our clients to deliver instant, precise services — saving time for their clients and users while minimising the time our clients spend on projects. We facilitatate the AI adoption.
AI should empower employees, not replace them — freeing talent for higher-value work, enabling people to achieve their most fulfilling position, and optimising their roles for impact.
We make complex transformation initiatives clear, structured, and actionable. If we cannot explain it simply, we do not propose it.
We stay ahead of AI and automation trends so clients benefit from the most effective, future-proof approaches — not the most fashionable ones.
We collaborate closely with clients and technology partners, ensuring long-term adoption and success — not just a successful project handover.
The people
Every Consult for Excellence engagement is led by a practitioner with real-world experience in the domain they advise on. You will never be handed to a junior analyst.
Milena brings over 20 years of direct operational experience in banking and financial services across Eastern Europe and internationally. Her career spans senior roles in operations management, business process management, RPA implementation, customer success transformation, and enterprise automation strategy.
She has led contact centre builds from zero, redesigned SLA frameworks for mid-size banks, implemented RPA programmes that delivered measurable back-office cost reductions within a single quarter, and built customer success functions that reversed double-digit churn rates. Every piece of advice she gives is drawn from having done the work herself, in real organisations, with real constraints.
She founded DigiTech Consult to bring enterprise-grade automation technology to organisations of all sizes, and Consult for Excellence to give those organisations the strategic human guidance needed to make that technology actually work.
Where we work
Our clients are headquartered across three continents. We deliver all engagements remotely via Zoom or Microsoft Teams, which means geography is never a barrier to accessing the right expertise.
Our home market. Deep experience in Bulgarian banking, financial services, and operations. Strong local network and cultural understanding.
Active client engagements across Western and Central Europe. Familiar with EU regulatory frameworks, GDPR implications, and cross-border operational structures.
Remote-first delivery means we work effectively with clients in any timezone. English and Bulgarian language engagements available.